Terms of Service

Terms & Conditions

These Terms govern Browserflow’s browser workflow automation platform, website, browser sessions, saved flows, APIs, Model Context Protocol (MCP) connections, integrations and community marketplace. By accepting these Terms, you agree to comply with them. You must be at least 18 and have authority to act for any organisation on whose behalf you use the service.

Browserflow provides the software, managed browser infrastructure, servers and default connectivity through which users build and run workflows. Users can also configure their own supported connections and third-party services, as described below. You determine your own purposes, targets, accounts, instructions, inputs and use of results. Providing this infrastructure does not itself authorise your activities or establish that a workflow is lawful, safe or permitted by a third party. Browserflow remains responsible for its own obligations under applicable law.

Lawful and authorised use

Use Browserflow only for lawful purposes and only with websites, accounts, systems and data you are authorised to access and automate. Obtain and maintain all necessary permissions, licences, consents and legal bases before recording, testing, running or sharing a workflow. Having access to an account, or being able to view information, does not by itself give permission to automate it or reuse its data.

Comply with applicable laws, privacy and data protection requirements, intellectual property rights, and the terms, automation policies, access restrictions and rate limits of each third-party service. Check these requirements for your particular use and stop or adjust the workflow if permission is absent, withdrawn or uncertain. A marketplace listing or a description such as “draft”, “assistant” or “inspiration” does not create an exemption.

Prohibited use and circumvention

Do not use Browserflow for unlawful access, fraud, impersonation, spam, harassment, infringement, unauthorised data collection, malicious software or interference with other users or systems. Do not overload, attack or disrupt websites, networks, accounts or infrastructure.

Do not evade or defeat access controls, login protections, anti-abuse measures, account restrictions, traffic limits or other protective controls. Any authorised testing of such controls requires explicit permission from the relevant operator and must stay within its scope. Do not use routing options, multiple accounts or repeated runs to conceal prohibited activity or circumvent restrictions.

Your responsibilities

You are responsible for the workflows you create, select, copy, modify, connect or run, including their instructions, permissions, targets, frequency, account access, data processing and consequences. Review their actual steps and scope before use, test them in an appropriate authorised environment, and verify their results. Testing is real execution and may affect a third-party service even when a run fails or stops.

Protect your Browserflow account, login profiles, credentials, API keys, MCP authorisations and other integration access. Only connect accounts you own or are authorised to use. Report suspected unauthorised access promptly. Review workflow changes, repaired steps and external integrations before relying on them; do not assume that a template, automated check or successful test guarantees safe future behaviour.

Infrastructure, connectivity and security

Browserflow operates the service using third-party infrastructure and services, including hosting, network, VPN, proxy, routing and AI providers. “Browserflow default” means that Browserflow selects and manages the relevant connection; it does not mean that Browserflow owns the underlying infrastructure or supplies its own AI model. Default browser connections use third-party network, VPN or proxy services, and default AI features use a third-party large language model (LLM). Where supported, you can configure your own proxy or VPN gateway connection, using a third-party provider or a gateway you operate. A custom connection changes the browser’s network route; it does not remove Browserflow’s role in hosting and operating the browser session.

These facilities do not grant additional access rights, anonymity or permission to bypass a restriction. You remain responsible for the traffic and activity you initiate, your connection settings and credentials, and the permissions and provider terms applying to connections you configure.

Do not compromise shared infrastructure, expose credentials, interfere with other users, or bypass service limits. Browserflow may restrict destinations, connections or activity where reasonably necessary to protect security, comply with law or respond to abuse. Particular locations, IP addresses, routes and third-party access are not guaranteed. No network or storage system can be guaranteed completely secure; this does not reduce Browserflow’s own legal security obligations.

APIs, MCP and connections you configure

You can connect published workflows to external applications through the supported APIs, MCP and integrations. This includes connections you set up yourself, such as your own API client or a supported MCP connection in an AI assistant. Availability depends on supported features, client compatibility and any required registration or authorisation; not every application or connection is supported. These Terms apply regardless of how a workflow is started.

You choose which applications and assistants to authorise, which workflows to make available and what data to share. Review the permissions, workflow inputs and outputs, and any actions a connected application or assistant can initiate. Requests made through those connections can execute real website actions using the flow’s saved login profile. Only enable access you are authorised to grant, and revoke it when no longer needed. Revoking access does not undo actions already taken or delete data already received by a third party.

Browserflow default uses a third-party large language model (LLM) through a connection managed by Browserflow. Where supported, you can instead select your own AI provider and configure its credentials or a compatible endpoint. For services you choose and connect, you are responsible for your provider account, configuration, permissions and any separate provider charges. Review their terms, privacy practices and data handling before sending data. Browserflow remains responsible for its own service and applicable legal obligations.

Marketplace and community content

The marketplace provides a place for community members to share workflow templates and related descriptions, instructions and other content (“User Content”). Unless expressly identified as Browserflow-created, this content is supplied by its contributor. Contributors are responsible for what they share; users are responsible for what they choose to use and how they use it.

Browserflow makes reasonable moderation efforts, primarily in response to reports or issues we identify ourselves. Not every listing is reviewed before publication or continuously monitored. Do not assume that content has been checked, approved or verified merely because it is available, popular, featured or included in a category. Moderation does not replace the contributor’s or user’s own assessment and responsibilities.

Third-party names, logos and compatibility references do not imply that the relevant third party endorses Browserflow or permits the listed automation. Browserflow’s own obligations under applicable law remain unaffected.

Marketplace contributor obligations

Only offer content you have the right to share and that can be used as described in compliance with applicable law, third-party rights and platform rules. You are responsible for its design, behaviour, description, permissions and limitations. Do not make misleading claims of authorisation, official affiliation, guaranteed results or safety.

Review the exact shared template and every update. Describe its intended scope, required permissions, account access, data handling and any actions requiring user review or completion. Remove personal data, credentials, session material and private account details. Automatic removal of saved values or login profiles does not replace your review. Do not offer hidden actions, undisclosed transfers of data, or functionality that exceeds the scope represented to users.

If you learn that your listing is unsafe, prohibited or no longer behaves as described, promptly correct or withdraw it and notify Browserflow of material risks. Each new or updated listing must independently comply with these Terms.

Drafts, permissions and responsible automation

Marketplace workflows should be shared and used as draft templates for review, testing and adaptation to the user’s own circumstances. We recommend using them to prepare non-final results for human review before consequential actions. A draft designation is not a guarantee of safety or permission to run a workflow.

Do not carry out bulk extraction, scraping or large-scale automation unless you operate the relevant systems yourself or have permission from the relevant operator that covers the activity and its scale. Ownership of a user account on a third-party service does not mean ownership of that service. Remain within applicable laws, data rights, agreed limits and platform terms in either case.

These requirements also apply to small-scale use and activity within signed-in accounts: you must have the necessary rights, permissions, legal bases and contractual authority for the specific activity. A low volume, draft status or human review does not make an otherwise unauthorised activity permissible. With the necessary authority, workflows may perform actions and process data within the authorised scope.

Using marketplace workflows

Before copying, connecting or running community content, review the actual workflow, its permissions, steps, destinations and data handling. Confirm that its behaviour and scope are suitable and permitted for your account, systems and purpose. Review and test it before relying on it, including any actions that have effects outside Browserflow.

Do not assume that a contributor’s permissions cover your use or that Browserflow has moderated the workflow. You remain responsible for your inputs, modifications, integrations, execution and use of results. Stop using a workflow if its behaviour differs from its description or you identify a compliance or security concern.

Content ownership and sharing rights

You retain your rights in your workflows and User Content. By sharing content, you grant Browserflow a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it as necessary to operate and secure the marketplace. You also permit other users to copy and adapt the shared template for their own lawful use under these Terms. Only grant rights you are entitled to grant.

Removing a listing ends its future distribution through the marketplace but does not automatically remove independent copies already obtained. Those copies remain subject to applicable rights and these Terms. Browserflow may retain content where required by law, for resolving disputes or in backups subject to applicable retention requirements.

Rights in Browserflow’s own software, designs and materials remain with Browserflow or its licensors. Your right to access them is limited to permitted use of the service under your plan and these Terms. Third-party and open-source components remain subject to their own licences. Nothing here restricts rights granted by those licences or mandatory law.

Reporting and enforcement

Report suspected illegal, infringing, unsafe or prohibited content or use to [email protected]. Identify the listing or activity, its location, the reason for your report and relevant supporting information; include contact details so we can respond.

Browserflow assesses reports and issues it becomes aware of and may restrict, remove or disable content or access where reasonably necessary to address violations, security risks or legal obligations. Decisions will take account of the circumstances and be proportionate. Urgent protective action may precede notice. Where required by law, Browserflow will provide reasons, notice and information on available remedies. You may contact [email protected] to request a review of a decision. These provisions do not replace statutory reporting or appeal rights.

Information, AI and results

Workflows, documentation, community content, AI suggestions and results may be inaccurate, incomplete or outdated. Website changes, expired sessions, unexpected page behaviour or repaired selections can alter execution. Verify outputs and any proposed changes before relying on them. Neither successful execution nor a draft status establishes legal compliance.

Browserflow does not guarantee support for every website, uninterrupted access or a particular outcome. Third parties control their own services and may change them, restrict access or take account action. These limitations do not exclude Browserflow’s responsibility for its own failures where applicable law or the agreed service requires otherwise.

Availability and fair use

Browser sessions, runs, storage, concurrency and network use are subject to the limits of your plan and the service. “Unlimited” does not mean unlimited simultaneous activity, unrestricted infrastructure consumption or permission for abusive use. Do not evade limits or use the service in a way that harms its stability or other users.

Browserflow may queue, throttle or temporarily restrict activity as reasonably necessary for capacity, maintenance, security or compliance. Material changes to agreed service limits will be communicated with any notice and remedies required by law. Unsaved work may be lost when a session ends or the server restarts. Keep copies of information you need.

Subscription access and delivery

The recurring subscription fee pays for access to Browserflow and the ability to use the functionality and capacity included in your plan during the agreed billing period. A billing month is the monthly subscription period shown in your billing details, which need not coincide with a calendar month. Delivery does not depend on how often you sign in, whether you run workflows, or whether you consume any or all included usage allowances.

A completed billing period is properly supplied when Browserflow has made the agreed service accessible and usable for that period in accordance with the agreed functionality, applicable service limits and availability requirements. Merely providing a login page or account is not sufficient if the agreed service cannot be used. These Terms do not set a fixed uptime percentage; any separately agreed availability commitment and applicable legal requirements continue to apply. An interruption does not automatically make the entire billing period undelivered: its duration, impact and the applicable contractual and legal obligations must be considered.

Choosing not to use an available service, or leaving included usage allowances unconsumed, does not by itself make a billing period undelivered or create a right to a refund. References in these Terms to an unused prepaid portion mean subscription time paid for in advance after access ends, rather than unused workflow runs or other usage allowances.

This explanation does not limit remedies for failure to supply the agreed service, inadequate availability or other failures to meet contractual or mandatory legal requirements. It also does not reduce the refunds expressly promised when Browserflow terminates a subscription under “Changes, termination and refunds”.

Subscriptions, trials and cancellation

Creating an account alone does not start a paid subscription. Where subscriptions are enabled, the price, billing interval, any trial and first payment date are shown before confirmation in Stripe Checkout. A confirmed subscription renews automatically on those terms until cancelled. Cancel before a trial ends to avoid the first charge.

Manage payment details, invoices and cancellation in Account → Subscription. If you cancel at the end of a billing period, access continues until that date. Termination by Browserflow and the associated refunds are addressed in “Changes, termination and refunds”. Failed payments or an ended subscription can suspend new runs without automatically deleting saved flows. No additional paid capacity or changed price is authorised merely by these Terms; applicable checkout terms and required notices apply.

Non-use or late cancellation alone does not create an additional refund entitlement. Statutory withdrawal, conformity, refund and other mandatory consumer rights remain unaffected, as does the right to dispute unauthorised or incorrect charges in good faith.

Responsibility and liability

To the extent permitted by applicable law, Browserflow is not liable for loss attributable to your unlawful use, instructions, unauthorised account access, misuse of community content or circumstances outside its reasonable control. Browserflow excludes indirect or consequential loss, including lost profits and business opportunities, to the extent that exclusion is lawful.

Where legally permitted, Browserflow’s aggregate liability for related events is limited to the subscription fees you paid for the service in the 12 months before the event giving rise to the claim, or EUR 100 if you paid no subscription fees in that period.

Business users must, to the extent permitted by law, reimburse Browserflow for reasonable third-party claims and costs caused by their unlawful use, infringement of third-party rights or breach of these Terms. This does not cover losses attributable to Browserflow’s own breach or wrongdoing. Browserflow will give prompt notice of such claims and a reasonable opportunity to participate in their handling.

No exclusion, cap or allocation of responsibility applies where the law prohibits it, including mandatory consumer protections and, where applicable, liability for intent or deliberate recklessness, death or personal injury. Describing Browserflow as infrastructure does not remove its own duties as service provider or under data protection or platform law.

Changes, termination and refunds

Browserflow may change these Terms or the service for legitimate legal, security, operational or product reasons. Material changes will be notified with an effective date and any advance notice, consent, cancellation or refund rights required by law. A new version does not retrospectively change an earlier acceptance record.

You may stop using the service and cancel your subscription as described in the billing section. Browserflow may also give notice at any time to end an ongoing customer relationship without stating a reason, even where you have not breached these Terms. For this ordinary termination, Browserflow will give at least 30 days’ advance notice by email or another durable medium, specifying when access and billing will end. A longer notice period or a statement of reasons will be provided where applicable law requires it. A separately agreed fixed-term commitment remains binding unless early termination is permitted under that agreement or applicable law.

Browserflow may suspend or terminate access for material or repeated violations, unlawful use, or serious legal or security risks. Immediate suspension or termination without advance notice is permitted where reasonably necessary and lawful to address an urgent or serious situation. In other cases, Browserflow will give appropriate notice and an opportunity to remedy the breach where required. Enforcement remains proportionate, and any legally required reasons or review rights will be provided.

If Browserflow terminates a paid monthly subscription, Browserflow will refund the subscription fees paid for the billing month in which access ends, together with any subscription fees prepaid for later periods that will not be supplied. For other billing intervals, Browserflow will refund the unused prepaid portion from the date access ends. These refunds will be issued within 14 days after termination takes effect. No subscription charges will accrue for periods after that date.

Termination by Browserflow does not, by itself, entitle you to repayment of fees for earlier billing periods in which the agreed service was properly supplied, as explained in “Subscription access and delivery”. This does not exclude refunds, compensation or other remedies arising from an earlier failure to supply the agreed service, incorrect charges or applicable mandatory law. Refunding the current period does not automatically settle or waive any such separate claim.

Ending access does not remove other accrued payment obligations or rights, and does not automatically erase data that must lawfully be retained. The termination and refund provisions remain subject to applicable mandatory law, consumer protections and requirements of reasonableness and fairness.

Governing law and contact

These Terms are governed by Dutch law. If you are a consumer, this choice does not reduce any mandatory protection you have under the law that would otherwise apply to your contract.

Disputes may be brought before the competent court in the Netherlands. Consumers retain any right under applicable law to bring proceedings before another competent court, including a court where they live. Any mandatory rules about where Browserflow may bring proceedings against a consumer also remain unaffected.

For questions, complaints, reports or requests, contact [email protected].